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Frequently Asked Questions
Everything you need to know about earning tokens with Fiber.
Getting started
What is Fiber?
What does Fiber see, and what doesn't it see?
Do I need a crypto wallet?
How do I get started?
Rewards
How much can I earn in tokens?
What can prevent my tokens from tracking?
Why is my token amount lower than I expected?
Do I still earn tokens if I use a coupon code I didn't get from Fiber?
Am I eligible if I'm a logged-in member of the merchant's own loyalty program?
What about gift cards? Am I eligible when I redeem a gift card?
What about subscriptions?
Are in-store purchases supported, or just online?
Tokens
Which tokens are part of the Fiber program?
Which Solana tokens are supported? How is the list curated?
Can I change my token choice after I click through but before I pay?
The token I chose dropped in value before payout. Am I paid in the token or in the dollar amount I earned?
Are there gas fees or minimum payout thresholds?
What happens if the token I picked is delisted before my tokens clear?
Token Payouts
When do I receive tokens?
Where do I see my token amounts after I shop?
Fiber Points (FP)
What are Fiber Points (FP)?
What do my Fiber Points do?
What are Boost Tiers, and what does each one unlock?
Can I sell or trade my FP?
What happens to my FP if I return my purchase?
Returns and cancellations
What happens to my tokens if I return the item?
What if I return only part of the order?
What if I cancel the order before it ships?
What if the merchant cancels my order?
Missing tokens and disputes
My purchase isn't showing up in Fiber. What's wrong?
How do I submit a missing token claim? What do I need to provide?
Wallet and account
My wallet won't connect. What do I do?
I lost access to my wallet. Can my tokens be recovered?
Can I have more than one Fiber account?
How do I close my account? What happens to pending tokens?
Privacy
Can I see and download everything Fiber has about me?
Can I delete my data?
Does Fiber share my data with third parties? With merchants?
How long does Fiber keep my transaction history?
Eligibility and geography
Which countries is Fiber available in?
What's the minimum age to use Fiber?
Can I use Fiber if my shipping address is outside the US?
Are all merchants available in all regions?
Support
How do I contact support? What hours?
What's the typical response time?
How do I report a bug or a broken merchant link?
